Knowledge Base

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Knowledge Base

SkyWire Spa

SkyWire Spa

Guest Management

Guest Management - Navigation

Guest Management - Action

Guest Management - Show

Guest Management - CRM

Resource Scheduler

Resource Scheduler - Navigation

Resource Scheduler - Shift Management

Visual Book

Visual Book - Navigation

Visual Book - Display Controls

Visual Book - Searching Appointments

Visual Book - Booking Appointments

Visual Book - Appointment Controls

Visual Book - Guest Controls

Visual Book - View

Visual Book - Resource Controls

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Guest Check-In

Guest Check In - Navigation

Guest Check In - Searching for Appointments

Guest Check In - Operations

Guest Check-In - View

Point-of-Sale

POS - Navigation

POS - Search for a Transaction

POS - Adding a Package Activity Sale

POS - Adding a Single Activity Sale

POS - Adding a Retail Product Sale

POS - Adding an Activity-Specific Gift Certificate Sale

POS - Adding a Dollar-Value Gift Certificate Sale

POS - Editing & Removing Sales

POS - Applying Gratuity, Service Charge, Discounts, and Taxes

POS - Transfer Charge

POS - Invoice Preview

POS - Tender Payment

POS - Additional Options

POS - Return/Refund

POS - Partial Refund (Dollar-Amount)

POS - Copy Function

POS - Unpaid Sales

POS - Back Orders

POS - Gift Balance

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Frequently Asked Questions

Why can't I apply a discount in POS?

When does guest/inactive data get purged?

How do you activate SMS Text Provider notifications?

How long does a User get locked out of the system when they enter their password incorrectly?

Why did my booking fail?

What type of error messages does the system display?

What is the Mass Checkout Feature Used For?

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