--- title: Guest Management - Navigation description: Guest Management is your centralized hub for all Guest information. Find contact information, important notes, purchase history, and more! --- [Skip to content](https://helpcenter.skywire.com/knowledge/guest-management-navigation#main-content) English Show submenu for translations ![PALUSA New Logo Transparent-1.png\]](https://helpcenter.skywire.com/hs-fs/hubfs/PALUSA%20New%20Logo%20Transparent-1.png?height=50&name=PALUSA%20New%20Logo%20Transparent-1.png) - [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/) Open main navigation Close main navigation - [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/) - English Show submenu for translations - [Go to palusainc.com](https://palusainc.com/) [Go to palusainc.com](https://palusainc.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpcenter.skywire.com/knowledge?hsLang=en) 2. [SkyWire Spa](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en) 3. [Guest Management](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#guest-management) # Guest Management - Navigation ## Guest Management is your centralized hub for all Guest information. Find contact information, important notes, purchase history, and more! - #### [Accessing Guest Management](https://helpcenter.skywire.com/knowledge/guest-management-navigation#accessing-guest-management) - #### [The Ribbon Bar](https://helpcenter.skywire.com/knowledge/guest-management-navigation#The-ribbon-bar) - #### [Search](https://helpcenter.skywire.com/knowledge/guest-management-navigation#search) - #### [Are you in a Guest Profile?](https://helpcenter.skywire.com/knowledge/guest-management-navigation#are-you-in-a-guest-profile) ### Accessing Guest Management This module allows you to create, edit, and search all information about a Guest.  You can access Guest Management through the main menu, the “S” side menu icon, or through options in Visual Book, Guest Check-In, & POS.  ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190228231158_Guest%20Management%20Open.gif) Open from the Visual Book ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190228231816_Guest%20Management%20Open%202.gif) Open from Guest Check-In ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190228232047_Guest%20Management%20Open%203.gif) Open from POS ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190228233257_Guest%20Management%20Open%204.gif) ### The Ribbon Bar The Ribbon Bar contains a Search, Action, Show, and CRM group. ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190301000721_blob) - Search: Search a guest by Last Name, First Name, Telephone, or Postal Code - Action: Add a new guest or delete an existing guest - Show: View Profile details about the Guest - CRM: Generate a list based on various search options like Guest demographics, birthdays, and customized fields ### Search To open a Guest Profile from Guest Management, you must first search a name. **Step 1:** Select the checkbox with the desired field to search by - the enhanced Guest search functionality allows you to select both First & Last name for more thorough search results  ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190301003723_Guest%20Management%20search%201.gif) **Step 2:** Enter the search field and hit Enter or select the binoculars ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190301004104_Guest%20Management%20search%202.gif) **Step 3: ** A list will populate with all matching search results ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190301004539_blob) **Step 4:** Select the First or Last name - you have opened a Guest Profile! ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190301004716_Guest%20Management%20search%203.gif) ### Are you in a Guest Profile? You can quickly tell who's profile you're in by looking at the top of the screen. ![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190306232237_Guest%20Management%20Where%20are%20you.gif) - [SkyWire POS - Installation](https://helpcenter.skywire.com/knowledge/skywire-pos-installation?hsLang=en#main-content) - [POS Interfaces](https://helpcenter.skywire.com/knowledge/skywire-pos-installation?hsLang=en#pos-interfaces) - [SkyWire POS - Back of House / Web Configuration Guides](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#main-content) - [Printers](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#printers) - [POS Back of House Tools](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#pos-back-of-house-tools) - [SkyWire POS - Front of House Guides](https://helpcenter.skywire.com/knowledge/skywire-pos-front-of-house-guides?hsLang=en) - [SkyWire POS - Troubleshooting](https://helpcenter.skywire.com/knowledge/skywire-pos-troubleshooting?hsLang=en) - [SkyWire Spa](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#main-content) - [Guest Management](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#guest-management) - [Resource Scheduler](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#resource-scheduler) - [Visual Book](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#visual-book) - [Guest Check-In](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#guest-check-in) - [Point-of-Sale](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#point-of-sale) - [Frequently Asked Questions](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#frequently-asked-questions) - [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/) [![Chill listening crop-3](https://helpcenter.skywire.com/hs-fs/hubfs/PALUSA%20New%20Logo%20Transparent-2.png?width=99&height=55&name=PALUSA%20New%20Logo%20Transparent-2.png "Chill listening crop-3")](https://helpcenter.skywire.com/?hsLang=en) Contact Support - 855.580.5117 Copyright © 2026, PalUSA, Inc