---
title: POS - Applying Gratuity, Service Charge, Discounts, and Taxes
description: While you can access the sales functions individually by selecting "edit", these functions allow you to select multiple line items at a time to edit.
---

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# POS - Applying Gratuity, Service Charge, Discounts, and Taxes

## While you can access the sales functions individually by selecting "edit", these functions allow you to select multiple line items at a time to edit.

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620222333_POS%20Apply%20Functions.gif)

#### [Gratuity](https://helpcenter.skywire.com/knowledge/pos-applying-gratuity-service-charge-discounts-and-taxes#gratuity)

#### [Service Charge](https://helpcenter.skywire.com/knowledge/pos-applying-gratuity-service-charge-discounts-and-taxes#service-charge)

#### [Discount](https://helpcenter.skywire.com/knowledge/pos-applying-gratuity-service-charge-discounts-and-taxes#discount)

#### [Tax Override](https://helpcenter.skywire.com/knowledge/pos-applying-gratuity-service-charge-discounts-and-taxes#tax-override)

---

### Gratuity

Gratuity is a voluntary "tip" that is left at the discretion of the guest. Gratuities can only be applied to Activities. 

 

To Add Gratuity

**Step 1:**

Select/Unselect the Activities you wish to apply Gratuity to

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232004_POS%20Gratuity.gif)

 

**Step 2:**

Select “Gratuity”

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232013_POS%20Gratuity%202.gif)

 

**Step 3:**

The Gratuity screen will list Activities selected, Net Price, and Gratuity amount

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232020_POS%20Gratuity%203.gif)

 

**Step 4:**

Select whether you wish to add a Percentage or Flat Dollar Amount Gratuity

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232035_POS%20Gratuity%204.gif)

 

**Step 5:**

Enter the % or $ amount the Guest wishes to leave their Providers based on the total for all services

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232042_POS%20Gratuity%205.gif)

 

**Step 6a:**

Select Distribute Equally to allot the amount evenly across all Providers – select “Preview” to refresh the Gratuity column

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232050_POS%20Gratuity%206.gif)

 

**Step 6b:**

Select “Pro-Rate” to distribute the amount based on the value of the Activities – select “Preview” to refresh the Gratuity column 

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232056_POS%20Gratuity%206b.gif)

 

**Step 6c:**

Select “Manually” to manually enter each $ amount into the Gratuity column – select “Preview” to expose the Gratuity column, here you can enter each individual Gratuity per line-item

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232103_POS%20Gratuity%206c.gif)

 

**Step 7:**

Review the Gratuity Amounts and select “Accept” – you added Gratuity!

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190620232109_POS%20Gratuity%207.gif)

 

**Removing Gratuity**

You can select “Remove Gratuity” to clear out all Gratuity amounts.

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621185859_POS%20Gratuity%20remove.gif)

If you add Gratuity to items that ALREADY have Gratuity, the amounts will accumulate and not replace the previous amounts. If you wish to enter a new amount, make sure to remove the current Gratuity and then continue to add. 

### Service Charge

Service Charges are automatically calculated based on configuration. If you wish to edit/remove a Service Charge, you can do that here. If an Activity is NOT required to apply a Service Charge within its configuration, then the system will not allow you to apply a Service Charge. You can apply a Service Charge to an Activity or Liability (Gift Certificate).  

 

To Apply a Service Charge

**Step 1:**

Select/Unselect the Activities you wish to adjust a Service Charge for

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621163941_1561135191913.png)

 

**Step 2:**

Select "Service Charge"

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164525_POS%20Service%20Charge%202.gif)

 

**Step 3:**

The Service Charge screen will list Activities selected, Net Price, and Service Charge

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164538_POS%20Service%20Charge%203.gif)

 

**Step 4:**

Select whether you wish to add a Percentage or Flat Dollar Amount Service Charge

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164549_POS%20Service%20Charge%204.gif)

 

**Step 5:**

Enter the % or $ amount you wish to allocate as a Service Charge – this amount will apply to each line item

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164557_POS%20Service%20Charge%205.gif)

 

**Step 6:**

Select whether you wish to apply this to Activities Only, Liabilities Only, or Both Activities & Liabilities

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164606_POS%20Service%20Charge%206.gif)

 

**Step 7:**

Select “Preview” to review the Service Charge amounts 

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164613_POS%20Service%20Charge%207.gif)

 

**Step 8:**

Select “Accept” – you added a Service Charge!

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621164622_POS%20Service%20Charge%208.gif)

 

**Removing a Service Charge**

You can select “Clear All” to remove all Service Charges.

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180318_POS%20Service%20Charge%209.gif)

### Discount

You can add a Discount based on a % , flat $ amount, or a Master Discount. **Master Discounts** are pre-configured discount amounts that automatically populate for you. If an Activity is NOT required to allow Discounts within its configuration, then the system will not allow you to apply a Discount to that specific Activity.  

 

To Apply a Discount

**Step 1:**

Select/Unselect the Activities you wish to apply Gratuity to

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621174600_1561139171655.png)

 

**Step 2:**

Select “Discount”

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621175951_POS%20Discount%202.gif)

 

**Step 3:**

The Discount screen will list Activities selected, Net Price, and Discount

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180000_POS%20Discount%203.gif)

 

**Step 4:**

Select a Discount Policy from the dropdown options - here is where you will find **Master Discounts**

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180005_POS%20Discount%204.gif)

 

**Step 5:**

Select whether you wish to add a percentage or flat dollar amount discount - if you selected a Master Discount, the system will choose % or $ for you, but you may choose a different type

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180012_POS%20Discount%205.gif)

 

**Step 6:**

Enter the % or $ amount you wish to discount – if you selected a Master Discount, the system will populate the configured amount, but you may enter a different amount

NOTE: This amount will apply to EACH line item

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180019_POS%20Discount%206.gif)

 

**Step 7:**

Select whether you wish to apply this discount to All Sales, Activities only, Retail only, or Liabilities only

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180025_POS%20Discount%207.gif)

 

**Step 8:**

Select “Preview” to refresh the Discount column 

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180038_POS%20Discount%208.gif)

 

**Step 9:**

Select “Apply” – you added a Discount!

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180045_POS%20Discount%209.gif)

 

**Removing Discounts**

You can select “Clear All” to remove all discounts.  

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621180053_POS%20Discount%2010.gif)

 

### Tax Override

Taxes are automatically calculated based on configuration. If you wish to edit/remove a Tax, you can do that here. If an Activity is NOT required to apply taxes within its configuration, then the system will not allow you to apply a tax.

 

To Apply/Adjust a Tax

**Step 1:**

Select/Unselect the Activities you wish to apply/edit taxes for

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183115_POS%20Tax%20Override%201.gif)

 

**Step 2:**

Select “Tax Override”

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183125_POS%20Tax%20Override%202.gif)

 

**Step 3:**

The Tax screen will list Activities selected, Net Price, and associated taxes

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183136_POS%20Tax%20Override%203.gif)

 

**Step 4:**

Select whether you would like to add a percentage or flat dollar amount tax

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183149_POS%20Tax%20Override%204.gif)

 

**Step 5:**

Enter the % or $ amount – this amount will apply to each line item

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183155_POS%20Tax%20Override%205.gif)

 

**Step 6:**

Select whether you wish to apply this to Tax 1, Tax 2, or both

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183205_POS%20Tax%20Override%206.gif)

 

**Step 7:**

Select whether you wish to apply this discount to All Sales, Activities only, Retail only, or Liabilities only

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183211_POS%20Tax%20Override%207.gif)

 

**Step 8:**

Select “Preview” to refresh the Tax columns

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183218_POS%20Tax%20Override%208.gif)

 

**Step 9:**

Select “Accept” – you have adjusted taxes!

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183226_POS%20Tax%20Override%209.gif)

 

**Optional**

Enter a “Reason” for this adjustment.

![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183249_POS%20Tax%20Override%2011.gif)

You can select “Clear All” to remove all taxes.![](https://schoolkeep-production.s3.amazonaws.com/wysiwyg/420a68db-e4f4-4699-94b0-5ac3c6051d1f/20190621183238_POS%20Tax%20Override%2010.gif)

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