Knowledge Base

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Knowledge Base

SkyWire Spa

SkyWire Spa

Guest Management

Guest Management - Navigation

Guest Management - Action

Guest Management - Show

Guest Management - CRM

Resource Scheduler

Resource Scheduler - Navigation

Resource Scheduler - Shift Management

Visual Book

Visual Book - Navigation

Visual Book - Display Controls

Visual Book - Searching Appointments

Visual Book - Booking Appointments

Visual Book - Appointment Controls

Visual Book - Guest Controls

Visual Book - View

Visual Book - Resource Controls

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Guest Check-In

Guest Check In - Navigation

Guest Check In - Searching for Appointments

Guest Check In - Operations

Guest Check-In - View

Point-of-Sale

POS - Navigation

POS - Search for a Transaction

POS - Adding a Package Activity Sale

POS - Adding a Single Activity Sale

POS - Adding a Retail Product Sale

POS - Adding an Activity-Specific Gift Certificate Sale

POS - Adding a Dollar-Value Gift Certificate Sale

POS - Editing & Removing Sales

POS - Applying Gratuity, Service Charge, Discounts, and Taxes

POS - Transfer Charge

POS - Invoice Preview

POS - Tender Payment

POS - Additional Options

POS - Return/Refund

POS - Partial Refund (Dollar-Amount)

POS - Copy Function

POS - Unpaid Sales

POS - Back Orders

POS - Gift Balance

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Frequently Asked Questions

What type of error messages does the system display?

Why did my booking fail?

How long does a User get locked out of the system when they enter their password incorrectly?

How do you activate SMS Text Provider notifications?

When does guest/inactive data get purged?

Why can't I apply a discount in POS?

What is the Mass Checkout Feature Used For?

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