---
title: FreedomPay Device Not Attached
description: This article will provide steps to troubleshoot and remediate issues with FreedomPay pinpad devices not being detected the POS.
---

[Skip to content](https://helpcenter.skywire.com/knowledge/freedompay-device-not-attached#main-content)

English

Show submenu for translations

![PALUSA New Logo Transparent-1.png\]](https://helpcenter.skywire.com/hs-fs/hubfs/PALUSA%20New%20Logo%20Transparent-1.png?height=50&name=PALUSA%20New%20Logo%20Transparent-1.png)

- [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/)
- English
  
  Show submenu for translations
- [Go to palusainc.com](https://palusainc.com/)

[Go to palusainc.com](https://palusainc.com/)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://helpcenter.skywire.com/knowledge?hsLang=en)
2. [SkyWire POS - Troubleshooting](https://helpcenter.skywire.com/knowledge/skywire-pos-troubleshooting?hsLang=en)

# FreedomPay Device Not Attached

## This article will provide steps to troubleshoot and remediate issues with FreedomPay pinpad devices not being detected the POS.

This issue is usually caused by Windows update or a change to the domain settings. Sometimes Windows Update will delete the pinpad drivers. This will cause the pinpad not to be recognized by FreedomPay and the POS terminal. You will then see the message below.

![](https://helpcenter.skywire.com/hs-fs/hubfs/image-png-Oct-29-2020-11-20-35-95-PM.png?width=373&name=image-png-Oct-29-2020-11-20-35-95-PM.png)

To fix this issue, you need to re-install the Freedompay drivers. Make sure the POS application is closed on the terminal you are installing the drivers on. Uninstall Freedom Pay drivers from Control Panel. 

![](https://helpcenter.skywire.com/hubfs/image-png-Oct-29-2020-11-30-55-42-PM.png)

Reinstall Freedom Pay drivers from this location:

"C:\\ Program Files (x86) \\ FreedomPay \\ FreewayCommerceConnect"

Installer name: FreewayMSRDRiverMsi.msi

![](https://helpcenter.skywire.com/hubfs/image-png-Oct-29-2020-11-31-56-92-PM.png)

Once the installer opens, click ‘Next,’ ‘Install,’ then ‘Finish.’ Once the install has completed, restart the Freeway Client Service:

![](https://helpcenter.skywire.com/hubfs/image-png-Oct-29-2020-11-33-32-33-PM.png)

- [SkyWire POS - Installation](https://helpcenter.skywire.com/knowledge/skywire-pos-installation?hsLang=en#main-content)

    - [POS Interfaces](https://helpcenter.skywire.com/knowledge/skywire-pos-installation?hsLang=en#pos-interfaces)
- [SkyWire POS - Back of House / Web Configuration Guides](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#main-content)

    - [Printers](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#printers)
    - [POS Back of House Tools](https://helpcenter.skywire.com/knowledge/skywire-pos-back-of-house-web-configuration-guides?hsLang=en#pos-back-of-house-tools)
- [SkyWire POS - Front of House Guides](https://helpcenter.skywire.com/knowledge/skywire-pos-front-of-house-guides?hsLang=en)
- [SkyWire POS - Troubleshooting](https://helpcenter.skywire.com/knowledge/skywire-pos-troubleshooting?hsLang=en)
- [SkyWire Spa](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#main-content)

    - [Guest Management](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#guest-management)
    - [Resource Scheduler](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#resource-scheduler)
    - [Visual Book](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#visual-book)
    - [Guest Check-In](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#guest-check-in)
    - [Point-of-Sale](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#point-of-sale)
    - [Frequently Asked Questions](https://helpcenter.skywire.com/knowledge/skywire-spa?hsLang=en#frequently-asked-questions)

- [Default HubSpot Blog](https://skywire.hubspotpagebuilder.net/)

[![Chill listening crop-3](https://helpcenter.skywire.com/hs-fs/hubfs/PALUSA%20New%20Logo%20Transparent-2.png?width=99&height=55&name=PALUSA%20New%20Logo%20Transparent-2.png "Chill listening crop-3")](https://helpcenter.skywire.com/?hsLang=en)

Contact Support - 855.580.5117

Copyright © 2026, PalUSA, Inc